Duration – 1:55
Mellody Hobson | President of Ariel Investments: We are not entitled to feedback. We have to seek it out.
Gary Vaynerchuk | CEO of Vaynermedia: Poorly, this is probably one of the things that I’m not great at. I’m much better than I was five years ago. I am just naturally optimistic. And I’m suffocated by negativity. The truth of why we have such a great culture is ’cause I’m uncomfortable in tension and negativity and so I just, nobody is more important to me. I’m the star player, I don’t care how good you are. If you’re bringing bad vibes, you’re out. And so I would say not great. I let the machine help me. I’m looking at partners, other leaders in the organization that are important and I’m giving them feedback that I’m concerned about. I’ve been in much more practice in the last five years. I’m actually very proud of myself. I’ve gotten much better at being able to do it but I would still say it’s probably one of the weaker parts of my game.
Jessica Herrin | CEO and founder of Stella & Dot: I just heard the concept of feed-forward being much better than feedback, which is really about asking another person what it is they think it is they need to do to grow, or how they think they can be better. Often time, if that person has self-awareness, they already know what it is and it’s easier for them to be able to point it out for themselves so you don’t always have to be the person raining down on the feedback. You can be the guide to self-improvement.
Mellody: I think the feedback issue is one of the most challenging issues that entrepreneurs and comments, for that matter, in general, face. I think a lot people say they want feedback and when you give it to them, they don’t want it. The one thing I’ve learned and I learned it from a very, very good friend, Dambisa Moyo, is that we are entitled to feedback. We have to seek it out. And if you seek it out, you have to truly accept it. It doesn’t mean that it’s right but you should be curious and critical in your assessment of any feedback that you get.